Eligibility
Ordering
Processing
Support
Licence Renewals
Refunds & Returns
For answers to general questions about the TechSoup Egypt Programme, including registration and placing an order, please see TechSoup Egypt Programme FAQs.
General
What is the Symantec Donation Programme?
As part of Symantec’s commitment to the voluntary sector, Symantec will be expanding its software donation program to better serve the nonprofit communities in Egypt.
The Software Donations programme is designed to meet the needs of small
non-profits and to ensure they have access to Symantec technology they
need to achieve their missions. By researching and working with small
non-profits, there is an understanding of which products are most
valuable to them and the appropriate number of licences to make
available.
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Eligibility
How can I find out if my organisation is eligible?
For Enterprise productions, please click HERE for further information.
Ordering
How many products can I request?
During one fiscal year (1st July - 30th June) an organisation may request a maximum of two bundles from the Symantec Enterprise Programme Product Range.
For information on placing an order, please see Placing an Order FAQs.
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Processing
How soon will we get the software?
Once your order has been accepted and processed, the normal turnaround time for licence requests is up to 21 days.
Support
What should I do if I require support?
For technical questions or troubleshooting, Charities can access Symantec's award-winning on-line Knowledge Base.
Licence Renewals
What should I do if I need to renew my licences?
You can either request a new donation in the next fiscal year (1st July - 30th June) or you can contact a supplier of discounted software.
Refunds & Returns
What should I do if I want to return my order?
Returns cannot be accepted for this donation program. Downloaded
products cannot be exchanged or refunded. We must consider these
installed and in use as soon as the request is approved and the
administrative fee is received.
